Privacy policy

Last updated: May 9, 2026

Hotobi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hotobi is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and other payment details.
  • Transaction information including the items you view, put in your cart, or purchase.
  • Device and Usage information including your IP address, browser type, and information regarding your interaction with the Services.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you when you provide it to us.
  • Automatically through the Services via cookies and similar technologies. Specifically, we use the Meta Pixel to collect information about your interaction with our website, which helps us measure the effectiveness of our advertising and optimize your shopping experience.
  • From our service providers and partners.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide and Improve the Services: To process payments, fulfill orders, and customize your shopping experience.
  • Marketing and Advertising: To show you online advertisements for products or services based on your activity on the Services. To support these efforts, we use the Meta Pixel, which allows Meta to identify users who have visited our website and show them relevant Hotobi advertisements on Facebook and Instagram.
  • Security and Fraud Prevention: To protect our services and provide a secure shopping experience.
  • Communicating with You: To provide customer support and maintain our business relationship.

How We Disclose Personal Information

We may disclose your personal information to third parties including:

  • Shopify and vendors who perform services on our behalf (e.g., payment processing, shipping).
  • Business and marketing partners: This includes sharing data with Meta (Facebook/Instagram) through the Meta Pixel to show you targeted advertisements based on your online activity.
  • Legal Reasons: To comply with applicable laws or protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. To learn more, visit the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, or correct your personal information. You may also have a right to opt out of targeted advertising. You can exercise your rights by contacting us or through the ad settings of third-party platforms like Meta.

To manage your data preferences or exercise your rights, please visit the Shopify Privacy Portal.

Contact

Should you have any questions about our privacy practices, please contact us at:

  • Email: ng.thi.hagiang@gmail.com
  • Address: 183/9/1 To Hieu, Group 19, Hoa Khanh Ward, Da Nang, 550000, VN